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Shipping

Our shipping partner is DHL who are recognised as one of the leading freight companies in the world. Details of the services we use are shown below. We endeavour to despatch any orders received by 5pm the same day regardless of destination ( some exclusions apply depending on size of consignment) Once your order is packed, we advise you of the final value of the invoice at which point you will be asked for payment and once received the parcel will be despatched. You will be provided an airway bill number so you can track the progress of the consignment. Please note that as a security measure, your order with us must be delivered to the credit card holders registered address if details are given by phone. If you you use our online payment system an alternative delivery address can be delivered to. Once your order is shipped, we will email confirmation to you, including tracking information if applicable Please read the following sections to see what services we offer via DHL and how carriage is calculated.

Domestic / UK

DHL EXPRESS 09:00

Guaranteed* deliveries before 09:00 within the UK.

For those time-critical deliveries to major business locations, DHL EXPRESS 9:00 is supported by proactive delivery notification and a money back guarantee, and is available to domestic destinations. Extend your working day by asking for a collection of your shipment at normal times with a guaranteed delivery the very next morning.

Note: check with us to see if your address is covered by a DHL Express 9.00 service.

DHL EXPRESS 12:00

Guaranteed* deliveries before 12:00 within the UK.

For those time-critical noon deliveries to a wide range of business locations, DHL EXPRESS 12:00 is available to domestic destinations and supported by a money back guarantee.

DHL DOMESTIC EXPRESS

Guaranteed* deliveries before Close of Business within the UK.

DHL DOMESTIC EXPRESS is ideal for all of your document and non-document shipments when getting it there by the end of tomorrow is what matters. Whether you are sending samples, spare parts or finished products, you can rely on the DHL extensive express network to get your shipments there fast.

International & European

DHL EXPRESS 09:00

Guaranteed* deliveries before 09:00. Available to 34 countries.

For those time-critical deliveries to major business locations, DHL EXPRESS 9:00 is supported by proactive delivery notification and a money back guarantee, and is available to international destinations. Extend your working day by asking for a collection of your shipment at normal times with a guaranteed delivery the very next morning.

Note: check with us to see if your address is covered by a DHL Express 9.00 service.

DHL EXPRESS 12:00

Guaranteed* deliveries before 12:00. Available to 66 countries.

For those time-critical noon deliveries to a wide range of business locations, DHL EXPRESS 12:00 is available to international destinations and supported by a money back guarantee.

DHL EXPRESS WORLDWIDE

Guaranteed deliveries before Close of Business. Available to 231 countries and territories worldwide.

DHL EXPRESS WORLDWIDE is ideal for all of your document and non-document shipments when getting it there by the end of tomorrow is what matters. Whether you are sending samples, spare parts or finished products, you can rely on the DHL extensive global express network to get your shipments there fast.

DHL ECONOMY SELECT

Day certain door-to-door deliveries by Road to 36 European countries. Typical transit times of 2–4 days to main European cities.

DHL ECONOMY SELECT is a day definite door-to-door Express service, offering reliable, cost effective, and convenient business to business delivery of single parcels, multi-parcel shipments, and pallets across Europe. Use DHL ECONOMY SELECT for weights up to 1,000 kg per piece or 2,500 kg per shipment.

Volumetric Weight

Sometimes you need to send large packages that use up a lot of space but weigh very little – a small but valuable item surrounded by lots of protective packaging, for example. In this instance, we need to work out the cost of your package using volumetric weight. The steps we follow to see if your package needs to be charged at volumetric weight rather than actual weight.

Volumetric Weight Diagram

Dangerous Goods

DHL Express has significant experience in carrying approved Dangerous Goods.

Shipping Dangerous Goods

DHL is an established carrier of Dangerous Goods and as a leading transportation and logistics company, DHL Express adheres to the following regulations: IATA for air transport, applicable within all countries which work under the ICAO regulations and any airline under the IATA regulations. ADR for road transport, applicable within all countries that have adopted the ADR convention in their legislation and additionally within Europe, the EU directives concerning the transport of Dangerous Goods.

Dangerous Goods Charges

Dangerous Goods shipments are always subject to additional charges. Did you know that batteries and shock absorbers are classed as Dangerous Goods?

Track & Trace

For your convenience, DHL offer several methods of tracking a shipment. Each shipment we despatch carries a waybill number, you will find this number on your invoice and email despatch notification or we can give it to you as it’s at the top of the waybill along with the barcode which we keep as the sender’s copy. Should you wish to obtain proof of delivery for any shipment despatched, you may choose one of the following options at: http://wap.dhl.com/track/

Track a Shipment online

Check your shipment status on http://wap.dhl.com/track/ – select "Tracking" and then enter up to 10 Waybill numbers

Track a shipment by Email

Enter your waybill number ONLY in the subject field and send to   track@dhl.com

Check your shipment status on http://wap.dhl.com/track/ – select "Tracking" and then enter up to 10 Waybill numbers

Track a shipment by Text Message

Track the progress of single shipments using the text messaging (SMS) service on your GSM mobile phone. It's as simple as sending any other text message. Select "Send SMS" from the mobile phone menu, key in your airwaybill number (you may need to hold down the '#' key to switch between alphabetical and numerical symbols) and send the message to the worldwide DHL SMS Tracking phone number +44 7720 33 44 55 (DD HH LL on the telephone keypad).A response will be returned, usually in less than 60 seconds, with the latest status of your shipment.

Customer Services

Dial Customer Service on 0844 248 0844 and say "Track a Parcel" using our speech recognition telephone system.

Mobile Website

To track a parcel from your mobile device, visit our Mobile website  http://wap.dhl.com/track/

Personal Collection

Customers wishing to collect their goods in person are able to do so from the following address.

Maranello Concessionaires Ltd.
T/a Maranello Classic Parts
Unit B8 Crabtree Road
Thorpe Industrial Estate
Egham
Surrey
UK
TW20 8RN


Phone: +44 (0)1784 436 222
Fax: +44 (0)1784 486 656

It is important that a collection date is agreed so that goods can be prepared and packed as necessary before customer arrival. We can take no responsibility for loss or damage to goods once they have left the premises.

We are unable to allow collection of goods paid for using the online payment facility.Payment will be made at point of collection and for the security of us and our customers, proof of identity may be required.

Personal Courier / Alternative Shipper

For customers holding an account with a shipping provider or courier other than our prefered shipping partner. We are happy to facilitate an alternative courier provided that a valid account number is provided at the time of payment. It is the policy of Maranello not to release purchased goods to couriers unless we have wriiten instruction from you. You will be responsible for arranging any insurance cover.")