Help and Frequently asked questions
Q: How do I register on the site?
Click on the ‘Register’ link on the left hand side of the page. Choose
a login name and enter your details in the spaces provided. Ensure that you have
entered your details correctly. Take particular care when entering your telephone
number and email address as we may need these to get in contact with you. An email
will be sent to your email address confirming your login details.
Once you have registered, you can purchase items from the site.
Q: How up to date is the parts database?
The parts database is updated daily.
Q: How do I get more information about a part before I order?
If you can find the part you want on the site, click on it and in the
pop up window that appears there is a link ‘Email an enquiry about this part’. A
form will pop up; input your email address and the nature of your enquiry. Click
‘Submit’ when you are ready and we will endeavour to respond as quickly as possible.
If you cannot find the part you are looking for or have any other enquiry, click
the ‘Contact us’ link on the left hand side of the site. This will give you a list
of our contact details; please feel free to call, email or write to us.
Q: How does the search facility work?
There are two main ways to search on the site. The first – ‘Quick Search’
can be found on the home page. This is best used when you know the name or the part
number of the part you are looking for. Select your vehicle from the drop down list
and enter the name or part number. You can either press enter or click the magnifying
glass next to where you have typed.
The second is the advanced search. Click on the link ‘Adv Search’ on the left hand
side. This will give you the ‘Quick Search’ options as well as ‘Further Search Options’
Here you can either type a description of the part you’re looking for, or if you
know it, you can search by the manufacturer’s ID number of the part.
Q: What does the “inc” underneath the price stand for?
The “inc” is the total price once VAT has been added on.
Q: What does POA stand for?
POA stands for “Price on Application” which basically means that we cannot
quote you a price because a part is either out of stock or we need to custom manufacture
it. We will not know what the price is until it comes back into stock or until it
has been made. We will contact you once the part is back in stock to let you know
what the price is. If you are unhappy with the price you can of course cancel your
order, provided it wasn't a specially made part.
Q: What are “specials” and “top sellers”
Specials are carefully selected items on offer chosen by one of our managers
as a good item to look out for. Top sellers are the highest selling items from the
website in the past seven days
Q: How do the ‘Exploded Views’ work?
You will find the link to the ‘Exploded views’ down the left hand side
of the site. The exploded views give highly detailed diagrams showing all of the
necessary bits that go into making a part. Select the make and model of your vehicle
and it will bring through a list of different parts for it. Choose the correct section
to bring up the exploded view where each bit of the part is labelled with numbers.
If you hover over each number you will see that each one is a link to purchase that
bit. Click the link and that will bring up the pop up window where you can either
add it to your basket or email an enquiry about the bit to our team.
Q: How do I order a part?
Once you have found the part you are looking for, click on it and select
‘Add this item to the basket’. Once you have added, click ‘Close this window’. Click
on ‘View basket’ on the left hand side and click ‘checkout this order’ to complete
the sale. You can have more than one order open at the same time – once you have
placed your first item in your basket, click on ‘View basket’ and click the link
that says ‘click here to create a new basket and make it the live basket’. This
will create a brand new basket for you. You can add items to this and create as
many new baskets for new orders as you need. You will be presented with your different
orders when you click the ‘My live orders’ link. To bring up each order, simply
click the grey box that relates to it (The order date/number will help you locate
You just need to click ‘make this basket my live basket’ click on ‘view basket’
then click on ‘checkout this order’ on each one when you have finished.
Q: How does the shopping basket work?
Once an item has been added to your basket, you can access it by either
clicking ‘View basket’ on the left hand side or you can click on the basket icon
at the top of the page (except the home page). When you are in your basket you can
add an item by part number if you know it- simply type the part number where it
says “New Part #’.
You can change the quantity of the parts you have ordered by entering the amount
of each part required in the ‘ordered’ box. The price will update once you have
clicked out of this box.
You can also remove any unwanted items by clicking ‘Remove’ next to the item you
want to remove.
You can input your own reference number for your order; type this into the
box underneath ‘Your customer reference’. You can then use this code to search for your
order. Click on ‘basket search’ on the left hand side then type it into the ‘Customer
basket number’ box – this will bring your order up
You can also write your own notes for the order, i.e. any information you would
like us to know click on ‘Click to view basket notes’ and enter the text in the
pop-up box. Click ‘Click here to save notes’ when you are finished.
You can obtain a print out of your basket at anytime by clicking ‘Print this basket’.
A new window will open – press the print button in the top right hand corner.
When you are happy with what is in your shopping basket and you are ready to proceed
with your order, click ‘Checkout this basket’. This will then send your basket to
our sales team who will process your order
Q: How can I see the status of current/past orders?
Once you have logged in, click on ‘My history’ on the left hand side panel.
This will give you a list of all of your orders past and present with the most recent
at the bottom. The status of each order is displayed in the grey title bar however
you can click on each order to expand and view it.
Once an item has been dispatched and received the status will read ‘Delivered and
If at any time you would like to amend an existing order, add delivery notes or
print the order you can do this by clicking on the item and following the necessary
links. To collapse the view again, simply click the grey title bar.
Q: I have logged out before I completed my order – will I have lost my order?
No. Your order will have been automatically saved. Log in as normal and
you should see your order as the first screen you see. If not click on ‘My live
orders’ and click on your order. To complete the sale click on ‘Checkout this basket’
Q: I have ordered an item and in ‘My history’ it says ‘awaiting parts’ – what does
This means that one or more of the items you have purchased is out of
stock. One of our sales team will contact you to ask you what you would like to
do next. You can either wait for all of the items you purchased to become available
before we deliver, or if you would like to split your order into two – the available
items and the unavailable item(s) we can deliver the available items and deliver
the unavailable item(s) when they become available.
Q: I have decided to have the available items delivered, but now I have two baskets
for the order in ‘My history’ – why is this?
When you decided to have the available items delivered and wait for the
unavailable items to become ready we split your order in two – the first basket
contains the available items – the second contains the items you are waiting for.
We do this so that you can still have the available items delivered to you whilst
you wait for the other parts.
The sales person who calls you should explain this further to you.
Q: I have been locked out of my account / I have forgotten my username/password
– please help!
Please either send us an email with all of your details to email@example.com
or give us a call on 01784 436222 and we will be happy to assist you
If you have another question or query, please feel free to contact us on +44 (0)
1784 436222 or via e-mail at firstname.lastname@example.org
- whatever component part or assistance you require